Refund Policy

REFUND POLICY
Last Updated: 01 January 2024

Thank you for visiting the Quick Card Online Store and associated Company websites. This Refund Policy ("Policy") outlines the terms and conditions under which refunds, repairs, and replacements are provided by Quick Technologies Pty Ltd (trading as Quick Card) (ABN 58 656 569 998) ("Company," "we," "us," or "our").

This Policy applies to all purchases made through our websites, including www.smartquickcard.com, www.quickcard.com.au, and any other approved Company websites ("Website").

1. General

(a) We offer refunds, repairs, and replacements in accordance with Australian Consumer Law and the terms outlined in this Policy.

(b) The benefits provided under this Policy are in addition to the rights and remedies available to consumers under Australian Consumer Law.

(c) Before making a purchase, we encourage you to review this Policy along with our Terms and Conditions and other relevant policies available on our Website, so you understand your rights and what to expect if you are not satisfied with your purchase.

2. Australian Consumer Law

(a) Under Australian Consumer Law:

(1) Our goods and services come with guarantees that cannot be excluded. For major failures with a service, you are entitled to:

(ii) Cancel your service contract with us; and

(iii) Receive a refund for the unused portion or compensation for its reduced value.

(2) You are also entitled to choose a refund or replacement for major failures with goods. For non-major failures, you are entitled to have the failure rectified within a reasonable time. If this is not done, you may be entitled to a refund or to cancel the service contract and receive a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage resulting from a failure.

(b) We adhere to the Consumer Guarantees under Australian Consumer Law.

(c) The Consumer Guarantees protect consumers when purchasing products and services.

(d) If there is a conflict between this Policy and Australian Consumer Law, Australian Consumer Law will prevail.

(e) For more information on Australian Consumer Law and Consumer Guarantees, visit the Australian Competition and Consumer Commission (ACCC) website.

(f) If the product or service you purchased has a major failure, you may be entitled to a replacement, refund, or compensation.

(g) For non-major failures, you may still be entitled to a repair or replacement.

 

3. Change of Mind

Refunds or exchanges for change of mind may be offered at our discretion and must comply with the following conditions:

(a) Notification must be provided within 7 days of receiving the product.

(b) The product must be unused, unopened, in its original packaging, and in a resalable condition.

(c) Services must not have been performed.

(d) The product must not be faulty or damaged due to factors outside our control.

(e) Return shipping costs for change of mind returns are the responsibility of the customer.

4. Products Damaged or Lost During Delivery

(a) Delivery services are provided by third-party providers ("Delivery Service Providers"). We are not responsible for products once they are handed over to the Delivery Service Provider.

(b) If your product is damaged or lost during delivery:

(1) You must file a claim directly with the Delivery Service Provider and notify us at hello@quickcard.com.au as soon as possible. We may offer to assist you with your claim.

(2) You must provide proof of purchase, evidence of the lost or damaged goods, and evidence of a claim with the Delivery Service Provider.

(3) Any damaged product must be returned in the condition in which it was received, including packaging and any accompanying items.

(c) If you contact us within 7 days of receiving a damaged product, we may repair or replace it, or offer a refund, subject to the following clause 5. Exceptions.

5. Exceptions

We may refuse to provide a repair, replacement, or refund in cases where:

(a) The product was misused, causing the issue.

(b) The damage, misuse, or loss was caused by a third-party provider.

(c) You were aware of the problem before making the purchase.

(d) You requested a service or alteration against our advice or were unclear about your requirements.

(e) Other exceptions apply under Australian Consumer Law.

6. Shipping Costs for Returns

(a) If a product does not meet Consumer Guarantees under Australian Consumer Law, return shipping costs are the customer's responsibility.

(b) If a returned product is eligible for repair, replacement, or refund, we may reimburse reasonable postage, shipping, or transportation costs.

(c) If we organise and pay for the return of a product that is not eligible for repair, replacement, or refund, you will be required to cover those costs.

7. Response Time

We aim to process all requests for repairs, replacements, or refunds within 7 working days of receiving the product.

8. How to Return Products

(a) Contact us to discuss a return.

(b) Refunds will generally be issued in the original payment method or to the original account or credit card used.

(c) Proof of purchase, such as a copy of the original tax invoice, must be provided.

(d) A government-issued ID may be required for refunds, repairs, or replacements.

9. Subscription Payments

(a) For subscriptions, cancellations must be requested at least 7 days before the next billing cycle to avoid charges.

(b) Subscription refunds will be handled according to the terms provided during registration and in line with our Terms and Conditions.

10. Terms and Conditions

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with them.

11. Contact Us

If you have any questions about this Policy or wish to discuss a refund, repair, or replacement, please contact us at hello@quickcard.com.au.