Shipping Policy

SHIPPING POLICY
Last Updated: 01 January 2024

Welcome to the Quick Card Online Store and associated Company websites. This Shipping Policy outlines the terms and conditions ("Terms") related to the shipping of products by Quick Technologies Pty Ltd (trading as Quick Card) (ABN 58 656 569 998) ("Company," "we," "us," or "our") to you ("user" or "you").

By accessing or using www.smartquickcard.com, www.quickcard.com.au, or any other Company-approved website ("Website"), you agree to comply with and be bound by these Terms.

1. Processing Your Order

Upon placing an order and verification of payment, you will receive an email confirmation with a tax invoice attached. This email serves as proof of purchase, which you may need for warranty or return purposes.

2. Shipment Processing Time

(a) Processing time refers to the period we need to prepare your order for shipping.

(b) Once your payment is authorised and verified, orders are typically processed within 2-5 business days, excluding postage and shipping time.

(c) Domestic orders within Australia may ship within 5-10 business days, while international orders may take 15 or more business days, depending on the destination.

3. Shipment Locations

(a) Domestic and International Shipping: We ship both domestically and internationally. For inquiries regarding shipping, please contact us at hello@quickcard.com.au.

(b) Shipping Restrictions: We ship to commercial, domestic, and PO Box addresses.

4. Shipment Rates and Delivery Estimates

(a) We strive to deliver your order as quickly as possible. Estimated delivery times are provided on the checkout page and commence from the date of shipment.

(b) Delivery times are estimates and are subject to order acceptance and approval. Delays due to weather or unforeseen circumstances may occur. We will make every effort to fulfil your order promptly, barring exceptional circumstances.

(c) Standard Shipping: Orders typically arrive within 5-10 business days within Australia and 15 or more business days internationally. Standard Shipping costs are displayed on the checkout page, which can change at our discretion.

(d) Express Shipping: Orders typically arrive within 1-3 business days within Australia. For international express delivery times, please contact us. Express Shipping costs are displayed on the checkout page, which can change at our discretion.

(e) Please note:

(i) Business days refer to Monday to Friday, excluding public holidays.

(ii) Orders are not shipped or delivered on weekends or public holidays.

(iii) Delivery dates may vary due to carrier practices, delivery location, method of delivery, and the items ordered.

(iv) Products may arrive in separate shipments.

(v) Factors considered when calculating the Estimated Delivery Date include transit time and the weight of your order.

5. Tracking Options

(a) We aim to provide transparency throughout the shipping process. Once your order is confirmed and shipped, if applicable, you will receive an email with a tracking number to monitor your order's delivery progress.

(b) Domestic (Within Australia): All domestic orders include tracking, and the tracking number will be emailed to you once your order is dispatched.

(i) International orders may not include tracking unless specified. All international orders typically require a signature upon delivery.

(ii) Alternative specialist shipping arrangements may be organised upon request via email at hello@quickcard.com.au.

6. International Customs, Duties, and Taxes

(a) Orders shipped to destinations outside of Australia may be subject to import duties, fees, and taxes of the destination country. The Company is not responsible for these charges or any associated delays due to customs processes.

(b) We do not benefit from these charges and work closely with carriers to minimise delays. All fees during or after shipping are the customer's responsibility.

7. Damages

(a) Refer to the Company’s Terms and Conditions and Refund Policy if there is any damage to the packaging upon delivery. Contact us at hello@quickcard.com.au as soon as possible.

(b) Conditions apply as per the Company’s Terms and Conditions and Refund Policy.

8. Missing or Lost Packages

(a) In the event of a missing or lost package, please check common delivery locations or with neighbours first. If the package is still missing, contact us at hello@quickcard.com.au.

(b) Conditions apply as per the Company’s Terms and Conditions and Refund Policy.

9. Terms and Conditions

This Shipping Policy is an integral part of the Company’s Terms and Conditions, and Refund Policy, and should be read together with them.

10. Questions

If you have any questions regarding the delivery or shipment of your order, please contact us at hello@quickcard.com.au.